FAQ

Because each logo or artwork is unique, the "one price fits all" approach doesn't always work with custom apparel.

Not all artwork is suitable for all customization techniques.

Once we see your artwork and have a conversation with you about your vision, we can give you options to choose from.

For example, with embroidery many factors can affect the cost, such as the number of stitches, colours and trims. Requirements for colour matching and having the artwork digitized for the embroidery machine are also a factor.

When you upload your logo or artwork, we turn it into a vector file and send it over to one of our gurus to be "digitized."

This is done on special digitizing software and tells the embroidery machine how to stitch out the design. The details are in the DST file. It determines what colours go first, when to tie off and trim, the types of stitches... all the technical stuff.

We can make your design up to 15% larger or smaller and even change thread colours but any other changes would make it necessary to have your design digitized again.

There is a price break at 24 pieces of the same design and they can be on different garments or colours.

We are happy to fulfill smaller orders as well.

For custom orders which do not use one of our stock designs, a proofing process is required.

Step 1.  Request a quote.

Step 2.  Once you approve your quote, you will receive an invoice. We require a 50% deposit in order to proceed to proofing and ordering your blank apparel in.

Step 3.  We sew your design onto sample fabric, take a picture, and email it to you so you can see what it will look like.

Step 4.  You email us back giving your approval (or we make any changes necessary and try again.)

Step 5.  We run your order.

Step 6.  Once the order is complete we will invoice you for the remaining balance. Once the remaining balance is paid in full, we will ship your order.

At Design X Promotions Inc. we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing Time: Order verification, customizing your item, quality check and packaging. All orders of in stock items are dispatched within 2 - 3 days after the order is placed. Larger custom orders which require a proofing process including things like design work, digitizing, ordering blank items, email confirmation etc. are generally shipped within 2-3 weeks. Faster service may be available. Give us a call and we will assess.

Shipping Time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination within North America, but can take longer from time to time depending on things like customs. International delivery usually takes about 15–30 business days.